In the first part of the show, Jason Hartman talks about the current economic environment and its effects on investors. He also discusses minimizing the unprofitable downtime by signing a 2-year lease with the tenants. Afterward, he interviews Robin Smith, CEO, and Co-Founder of WeGoLook. Robin shares how WeGoLook evolved and the different services that they offer. She also talks about the fees that they charge and the reports that are available for property investors.
Announcer 0:00
This show is produced by the Hartman media company. For more information and links to all our great podcasts, visit Hartman media.com.
Announcer 0:13
Welcome to the creating wealth show with Jason Hartman. You’re about to learn a new slant on investing some exciting techniques and fresh new approaches to the world’s most historically proven asset class that will enable you to create more wealth and freedom than you ever thought possible. Jason is a genuine self made multi millionaire who’s actually been there and done it. He’s a successful investor, lender, developer and entrepreneur who’s owned properties in 11 states had hundreds of tenants and been involved in 1000s of real estate transactions. This program will help you follow in Jason’s footsteps on the road to your financial independence day, you really can do it. And now here’s your host, Jason Hartman with the complete solution for real estate investors.
Jason Hartman 1:03
Welcome to the creating wealth show. This is Episode 595 595. Thank you so much for joining me, this is your host, Jason Hartman. And it’s great to be talking to you once again for the 500 and 95th time. And when you count all the other shows probably for the 3,000th time or somewhere around there. I’m not exactly sure how many episodes we have with all of our other podcasts out there. But boy, you know, it is just terrible to think of what happened in Paris a few days ago. Wow, what a what a tragic, tragic event. So many victims, innocent people, these these terrorists, it’s just, it’s just unbelievable. It really is. You know, lest you think, or lest any of us think really that this is some new thing that this is some, you know, war created by George Bush, or even the Bilderberg Group, or no matter how conspiratorial we want to be, and believe me, I entertain those conspiracy theories. You’ve heard me talk about them. You know, this has been going on for hundreds of years. I mean, we’re dealing with people that want to live in the seventh century AD that crucify people that stone them to death. Certainly, they’re not interested in women’s rights or gay rights, or any kind of socially liberal ideas whatsoever. It’s oppression, control and barbaric behavior, to say the least. I mean, it’s so horrific and disgusting. It’s just indescribable. I was messaging back and forth with a friend of mine, who lives in Europe. She was just telling me how concerned and how scared she is about the whole situation. And probably that’s not very necessary. Because after something like this happens, of course, everybody pays attention again to security and, and such. But Wow, it’s it’s amazing. Here’s one thing she told me, which is incredible. She says, our politicians are so stupid. We all saw that coming. I don’t understand why nobody was ever questioning that 90% of the refugees. She’s talking about, I think from Syria, she didn’t say that though. 90% of the refugees are men. What man leaves his wife, mother, kids and sister alone. I sent her a thing that I saw on CNN, CNN reported that 8% of the population of France is now Muslim and 70% of France’s prison population is Muslim. And I know it may not be politically correct to talk about this.
But you know, political correctness is pretty dangerous as an ideology. Because it you know, it doesn’t allow people to talk about things. I mean, can’t we talk about anything in this world without being labeled politically incorrect or racist? Or, you know, whatever the label is, you want to stick on people to squelch what they’re saying. I mean, seriously, it’s, you know, people should be able to speak, okay, as long as it’s not overt hate speech, which it’s usually not okay. Granted, there are some times that, you know, shouldn’t be but you know, what, who is it Voltaire that said, I may disagree with what you say. But I will defend to the death, your right to say it. Even if you disagree with people, don’t shut them up, because you may find yourself a few years later, agreeing with them. When you change or the circumstances and the context that generates your belief system changes. It’s something else. And she says, I’ll tell you my friend in Europe goes on to say, I know that’s terrible. Only in France, Germany and Austria as well. She goes on to say that she was on a train. She went to Germany three weeks ago, by train and The train was overloaded with refugees. It was as it’s been reported 90% male ages 20 to 30 years old. She goes on to say I can’t sleep well, I’m so scared. This is just horrific. And if this doesn’t make westernized countries re examine their immigration policies, I don’t know what to tell you. There is a group I watched a documentary on this not too long ago, that is adamant. And I think there’ll be successful, by the way, in instituting Sharia law in Belgium, Sharia law in Belgium, they believe they are only about 10 years away from that this has been going on for hundreds of years, this is not a new thing. Okay. Now, certainly, I have many Muslim friends. And I gotta tell you, they are like the nicest, most generous, most giving people you would ever want to meet. I’m thinking particularly of my friend, Johnny, who I’ve known for 15 years, maybe 1617 years now, you know, he and so many others, just some of the nicest, most wonderful people you would ever you would ever meet.
I mean, certainly much nicer than me. Okay. But, you know, I don’t know, this is the problem with terrorism, right? We don’t know who we’re fighting. And, you know, I think, to a large extent, the War on Terror is puffed up to support the military industrial complex. It’s a sad truth of the world. And it’s been this way, for a long, long time, this is not a new thing, that we will probably not have peace, until war becomes unprofitable. And there are very powerful interests, in fact, the most powerful interests the human race has ever known. central bankers, governments, and of course, they are in bed with you know, who the military industrial complex, but hey, you know, finances the military, industrial complex, central banks and regular bankers as well. They finance both sides of the war, they make ungodly fortunes off of war. And war is a terrible thing. It’s a terrible investment. war is hell. I mean, think of it, you create products to destroy products, and people, of course, as a, I guess, they’d probably consider that to be collateral damage. You know, everybody loses. It’s like getting in a fight in a bar, you know, nobody wins that even the winner is not the winner, both people get hurt, and most likely arrested, too. It’s it’s a tragedy, and this is going to change a lot of things. I mean, it’s, you know, maybe it’s not 911, but it’s close. And what does that mean for us as investors? Well, it means that the world is on a war footing. And, you know, of course, we’ve had these, you know, wars going on, but they’re going to increase in size and scope. Governments will spend more money, central bankers will make more profit, wars will be financed. They’re very, very expensive. And how will governments pay for this? Well, you know the answer, right?
When I talk about the six ways to get out of the government debt slavery complex, one of them of course, the the most likely alternative is to inflate their way out of it. And inflation is a large part of my investment strategy. It’s not critical to it, we don’t have to have inflation. But if we do, real estate investors hit a homerun. And I don’t mean to be morbid or opportunistic, or as Naomi Klein says, a disaster capitalist, which was an interesting book, by the way, but you know, she just comes to the conclusion that it’s all george bush’s fault, which is idiotic. This was going on long before george bush before anybody knew his name, before he was born, even it was going on. But we’ve got to align our interests, we have no choice, we’re not going to change this. It’s the way of the world. All we can do as investors as prudent investors, is align our interest with what is going on in the world and align our interests with the most powerful forces humanity has ever known governments and central banks. And that’s what we can do. One more thing.
On another note here. We had a fantastic property tour in Orlando, did a new creating wealth seminar. I redesigned a lot of that for this last weekend, and didn’t have time to cover everything as I knew I wouldn’t. We toured properties. Saturday afternoon, Saturday morning, we were in session in the seminar. Sunday all day. We were in session in the seminar, beautiful hotel. Hyatt Regency Orlando, the largest Hyatt Hotel in the world, according to them, and what a just a gorgeous hotel It was absolutely stunning. And we had a good we had a great weekend. Unfortunately, when I came back, I chose to fly the unethical sleazy dinosaur airline American Airlines, just as my humble opinion, of course. But I have been stranded by American Airlines and US Airways many times. And last night was yet another example, missed my connection in Miami, no fault of my own, it was their fault, because they can’t organize their airline well enough, of course, the flight was late. And then when it landed, we had to sit on the ground for you know, 20 30 minutes waiting for a gate because they can’t get their gates organized. And this is a lesson for real estate investors. I’m going to connect us and talk about Southwest Airlines in a moment. You know, they just they just lie. And that’s why I’m so fed up with American Airlines and US Air. You know, many months ago, I didn’t talk about it on the show, but I was going to I got stranded in Dallas. Of course they blame it on weather. You know, Naomi Klein blames that on George Bush, so does the left. You know, it’s all george bush’s fault. It’s all the weather’s fault. And it wasn’t the weather’s fault. That was a lie was clear everybody on that plane. That was they put us on the plane at you know, two in the morning. This is not the last time it’s the time before in Dallas, put us on the plane at two in the morning. And then told us the pilot didn’t show up for work. And then kicked everybody off the plane. The weather problem that they said it was due to weather was 16 hours earlier. Okay, how long do you get to say it’s a weather problem? Well, there was a there was a thunderstorm two months ago. So all the planes are late. So it’s a weather problem. It’s an act of God, we don’t have to give you a hotel voucher. American Airlines and US Air in my opinion is a disgusting, unethical company. They did the same thing last night. They said, You know, I was supposed to fly to San Diego. No flights, you know, missed the flight. And so they flew me to lax on standby. I did make it to LAX at one in the morning, they said the gate agent at LAX will give you a hotel voucher, we’ll fly you out of La at 7am. You get to San Diego, you know, never mind that I might want to actually sleep in here. But whatever.
You know, that’s the thing. And you know, keep this in perspective, folks, right? Look, you know, it used to take months and weeks to cross the country. People used to die crossing the country. Now we do it in five hours. So I get it. Okay, I’m grateful for modern, modern life, for sure. But on par with other things in modern life. This is a company that I think just lies to its customers, they screw their customers contrast and compare them with Southwest Airlines, that in my opinion is a very well run airline. Here’s the real estate investor connection. The time an airline loses money is when the planes are sitting on the ground. It’s during the turn the turn when they got to unload the plane and reload the plane and get it in the air. Again. That’s the turn. And Southwest prides itself on making really quick turns turning that plane around getting it back in the air and about 29 minutes. So what is this? What what what what does this have to do with real estate investing? Well, actually a lot. Because as real estate investors, our turn is when we get rid of the old tenant and we get a new tenant. And that time in between and the make ready. That’s the part that can cost us money. So one thing we can do to minimize our turns is signed two year leases with our tenants, two year leases, good strategy to keep those tenants in there longer. And you can even raise your rent on a two year lease. Now look, your property manager say may say no, try to talk you out of this. Don’t listen to him get two year leases from your tenants. Okay, this is a good practice, it works. And you know, you can say your one, for example, the rent is 12 $100. And your to the rent is 12 $140 or 1250 or 1225. You can put your rent increases right in that lease, but it can still be a two year lease. So do that.
The other thing is I want you to tighten up your property management agreements on these discretionary repairs, as long as you’re active, and you’re available and you’re reachable and you respond quickly to your property manager. Now, many of you self manage your properties and I think that’s another great option. But I want you to tighten up the discretionary repair allowance you give to the property manager. I want you to make that no more than about $200 per month, per month, not per incident or per item per month, so that they are not allowed to spend more than $200 per hour. per month without getting your approval first. You know, we’re also reachable. The world is so connected. I mean, look, I’m checking my email, I’m checking my text messages. I’m sure you’re doing the same thing. voxer is an awesome way to communicate. The Flexi are really a revolution in efficiency. Vo x er, it’s a free app. You know, I don’t make a penny off this telling you this, but I just love that app. Very powerful tool. Get your property manager on voxer. Okay, get your tenants on voxer it’s a great tool. Just try it. You’ll love it. Vo x er, for your smartphone, awesome. Free. If you want to get the pro version, it’s 29 bucks a year, $2.50 a month. It’s cheap, cheap, cheap, fantastic productivity tool. Use it in your business, use it in your social life in your personal life. It’s it’s a great tool. Anyway, just a couple of tips. There are a couple connections with the disgusting airline known as American Airlines and US Air which they now are merged to give terrible service to an even larger audience. Why is it that some companies are so great, and they treat their customers? So Well, my company I hope, number one treats his customers very well. But Apple Computer, Amazon, Nordstrom, you know, some so many companies do such a good job at this. And why is it that airlines largely, you know, cable companies, utility companies, you know, your your cell phone company treats the customer so poorly? Well, a lot of those companies that do such a bad job, guess what? They’re unionized? They’re unionized? And of course, yeah. The union that gives too much job security. Why do the public schools treat their customers so badly and provide such a bad product, the NEA the Union, the National Education Association, that Steve Forbes dubbed the national extortion Association. I couldn’t agree more. They have no interest in our children and America’s children. Okay. They have an interest in their own job security. They’re immune to market forces, that everybody else has to contend with government employees, same issue, you know, public employee unions, just totally screwing the taxpayers. It’s unbelievable. Unbelievable that that can be allowed to happen. But the world is the way it is. Probably none of us listening to this will change it. Maybe someone will. What we got to do is we got to align align our interests to it as much as we can in life.
So tragic attacks in Paris, my heart goes out to the families, the victims survivors, it’s awful. There’s going to be a lot of fallout from this obviously, and an expansion of the war machine of the entire world. So that’s likely to lead to more inflationary pressures, it may take a while for them to work their way through the system. I get it. Inflation is fairly low. Okay, except you look at health care, college tuition, necessity items, well, not so much, you know, oils cheap. Well, we’ll see. Anyway, more on this in future episodes, we got a good guest today we go look, great tool for you to manage your managers or self manage your properties are really there’s so many great tools for this nowadays. So let’s get to the founder of we go look.com fantastic tool. You’ll love this really help you manage your properties, your nationwide portfolio.
And of course, before we get to that, go register for meet the Masters This event will sell out it’s about half full or half empty. If you’re a pessimist. It always sells out every single year. So go register there is no option to get a larger room this time. So you do you want to get your tickets early bird pricing, I think we’re at 597 now 297 for a guest. So get your tickets now that only happens once a year, January 2016. Meet the Masters San Diego, California. Great time to come to San Diego especially if you’re from the colder climates. Go to SeaWorld, the whales are going away. They’re not going to have them anymore at SeaWorld. This is your last chance to see those I would get down there too. You can do that while you’re here at meet the masters. It should be a great time we’ve got multiple best selling author Garrett Sutton, speaking about asset protection and then a little bit on tax strategies I’m sure to it’s going to be a great time go to Jason hartman.com. Click on events, register for meet the masters and also go to venture alliance.com or sorry, venture Alliance mastermind.com venture Alliance mastermind and join us in Dubai. That’s coming up Presidents Day weekend in February. That’s going to be our first international trip with the venture Alliance and it is going to be phenomenal In Dubai, so join us for that. Let’s get to our guest. And we go, look, here we go.
It’s my pleasure to welcome Robin Smith to the show. She is the co founder and CEO of we go look. And I learned about this service recently, many of us as real estate investors who are investing from all over the world, in properties all over the US would really love to have a second set of eyes, someone who can run out to any asset, take pictures, video, check on specific things. And we’re gonna dive into that and hear more about this great service today. Robin, welcome. How are you?
Robin Smith 20:38
Hi, Jason. Thank you. I appreciate it. I’m doing very well. How about you?
Jason Hartman 20:42
Good. Good to have you on the show and tell us how old is this company? When did it start?
Robin Smith 20:47
Well, we formed the LLC, late 2009. And it took me about a year to actually recruit my first set of lookers, that’s what we call our our agents that we have nationwide.
Jason Hartman 20:58
You’ve got a bunch of lookers working for you.
Robin Smith 21:00
We do. We do. And, of course, building the platform and the back end. So we came out of beta the end of 2010. So almost five full years.
Jason Hartman 21:09
Okay, great. I assume this came out of either the insurance industry and need in the insurance industry, or the reo real estate owned by banks industry. But I may be wrong about both of those. Well, how did it evolve?
Robin Smith 21:25
Well, you are you’re you’re right on target with who we perform services for today. But initially, one of our friends was actually wanting to purchase a high end projector on eBay. And he’s an attorney, very particular, and said, I surely wish I had someone to go look at this for me, because he wasn’t quite sure if the item was being misrepresented, or if it actually existed. And I said, There’s got to be a service that provides that with so many people purchasing online and look for him did some research and couldn’t find any type of service and thought it would be a great way to help people mitigate risk, especially with autos, or properties, any anything, you know, that involves distance from the seller to the buyer. And so just kind of started from there.
Jason Hartman 22:08
Tell us what you do and how it might be of interest to real estate investors who are I mean, you know, for about 11 years now, I’ve been in the business of helping people invest nationwide, and I’d say maybe 5% have made four or 5%. I’m in this is not an exact statistic, but you know, actually go look at the properties, frankly, they’re honestly not that interested in looking at the properties. They just want an asset that performs You know, that’s it’s all about the numbers, you know, do I if I buy this income property, do I get this check every month? that’s what that’s what the point of the investment. But you know, there are little complexities that arise, right. And they might like to, to know more, you have a lot of great tools nowadays, of course, Google Earth, Google Maps, Street View, Zillow and Trulia and all of the other things out there. But you know, sometimes you just need an actual human being with a camera to go and take a look. You need a looker. So what exactly can you do for real estate investors?
Robin Smith 23:08
I think the way that we really help our current customers that in a way that no one else can is you kind of hit the nail on the head with being your brother in law or sister in law in another state that can really go out and answer the questions you might have about the property. We especially there’s a quick turnaround time. And scammers are becoming, you know, pretty savvy, they’re able to make some of these listings look legitimate. And in sometimes the actual condition that’s on a listing is not what the current condition is. So it’s a we offer a basic report for only $69 allows people that kind of peace of mind of knowing, Hey, you know what it actually exists at this address? Because sometimes you get the wrong address, actually. And it is and
Jason Hartman 23:53
You’re not buying swamp land and
Robin Smith 23:56
Yeah, exactly. And you’ve got this, you know, we know where the location is, we know what the current condition is, at least in of course, we don’t need any structural structural damage, things like that. But we can definitely note any kind of large visible deferred damage. So the trees fallen over and or the roofs part, you know, blown away, especially after storms or fires in an area. We’re very, a lot of people from other countries like to use this as well, you’d mentioned the global aspect. And we really are able to help people with that peace of mind. Verify. And then again, you may need something on the interior looked at which Google Earth isn’t going to help you with at all. So we’re able to go in there log boxes, were able to, you know, access those or add those actually install those if we need to. So there’s quite a few ways. Really what we tell people we can customize or personalize your experience. So it’s really whatever you need us to do. FaceTime is great. We’re able to go research dogs At courthouses, I we’ve been we’ve filmed live sheriff’s auctions, there’s a lot of different things we can do besides take video or photos of properties as well.
Jason Hartman 25:10
Oh, very interesting. Now, have you by any chance heard of the company called Raw Porter? Like, reporter but raw?
Robin Smith 25:17
No, no, but I will check them out.
Jason Hartman 25:19
I had them on my show years ago after I learned about them, and I’m not sure they’re still around. But I had them on the show years ago. And when I first learned about them at BlogWorld, in New York City, I thought, you know, that’s a great idea. I mean, this this, like crowdsourced army of people that will go out there and, and even interview people survey them, you know, coming out of an event, you know, what do you think of the, the concert or the seminar or whatever, and, you know, they’ll stick a camera in front of them and do that. And I thought, you know, that’s a really cool idea. There’s a lot of application for this. So tell us more about, you know, the detail of what you can do. So a sheriff’s auction, like at a foreclosure auction, how much would that cost, by the way?
Robin Smith 26:01
it depends on the size. If it’s in a smaller town, we really kind of do it by the hour. And if there are several items up for sale, it just it would depend on at what time that particular asset was up on the block. Because it we base that on the time that the lockers there. So that would just be it, we typically charge around $75 an hour for labor. So it just depends on how long they were there.
Jason Hartman 26:27
They’re just filming, I assume on a smartphone, right? They’re not using like good camera equipment or anything. Right?
Robin Smith 26:33
Correct. Now we’re in we actually created our own mobile application. So everything is performed through our mobile app. And we do that for security purposes. And it also actually geo tags, and time and date stamps, the photo with them through their metadata. Metadata. I’m sorry, right?
Jason Hartman 26:51
Yeah. Okay. Okay, good. So, so $75 an hour to go film something. And, I mean, how would you make the distinction between your people of the lookers and and a reporter? Because it seems like there’s almost a, you know, an overlap here. I mean, I guess they’re not going to comment and say, This is what’s going on at the auction, or this is what’s going on with this property. Like, like a reporter would, but you know, that there’s there’s some overlap there. Right?
Robin Smith 27:18
I would think there would be some overlap. When we don’t, we’re not asked to really make any comments. The people that asked us to do that just simply give us the asset and the location and who we need to. We need to contact once we’re there. But as far as them direct comparisons, I’m not, I’m not really quite sure what the comparison will be other than we may be less expensive. If we’re just going for for one person instead of multiple, I’m not quite sure how much they charge.
Jason Hartman 27:46
Yeah, right. Okay. All right. So So other things that you can do, you can go to the county recorders office for people.
Robin Smith 27:55
Sure.
Jason Hartman 27:56
And what do you what do you do there? What might you do there?
Robin Smith 27:57
So we’re able to look at any kind of, let’s say, we do kind of document research on a particular address, title searches, we can do all kinds of things like that working hand in hand with an abstract company, if we need to, there’s people just will give us what information they’d like for us to research at the jurisdiction. And can we do that for them? And then, of course, I’m either FedEx than the actual copies or send them electronic copy of the documents that we find.
Jason Hartman 28:27
So in order to do that, it sounds like you’re people need to have some real knowledge of real estate or the way a county recorders office works, or a planning department works in order to go there and, and fish documents, right.
Robin Smith 28:41
To a certain extent, I agree with you. However, with the FOIA forms and the different types of jurisdictions that we have worked with, we have the employer means freedom of information, right? I’m sorry. Yes. And we’re able to really give instructions to our our lookers, one of the things that we wanted to make sure of was that really, well, hopefully don’t take this wrong. But we work on like a fifth grade level with our instructions, making sure everyone understands exactly what we need. So it’s not complicated. So it’s easy for them to kind of follow the instructions. And then we have an on site contact at the jurisdiction always. That we actually also wait our lookers are the way our platforms kind of evolved over time. So let’s say we have these 20,000 agents nationwide. Some of them are actual real estate agents. Some of them are mobile notaries, some of them are field process servers, different types of things like that. And we will wait them against the task. So if we have a looker that’s assigned some sort of real estate asset verification, or task, then the system will send out the notification to those agents first in the area, versus, say someone who is a pastor or a school teacher that’s in our liquor database. And so we do try to Wait the task with a person or a looker that has the most experience in that industry?
Jason Hartman 30:06
Match them with the right person. So your people then do you have 20,000 lookers, by the way. You mentioned that number we?
Robin Smith 30:12
Yeah, we actually have over 20,000. Fantastic. And is it? It’s
Jason Hartman 30:15
Just in the US, I assume, right? Are you outside of the US too.
Robin Smith 30:19
We’re outside of the United States. Also, we’re in the United Kingdom, Australia, and Canada as well.
Jason Hartman 30:26
Wow. Fantastic. So your people are process servers, some of them so they know how to how to how to find things and catch people ducking service. You know, I’ve, I’ve tried to serve people before and they just Duck Duck Duck, this one guy in, in Kansas City, Missouri, he I couldn’t serve that guy for, I don’t know, five, eight months, it was terrible. So they’re, they’re able to really find things. And I mean, they’ve got they’ve got some skills, it sounds like, right?
Robin Smith 30:54
They will. And a lot of times, our looks aren’t super complicated. And we have a great customer service team on this end. So we always like to reach out to be on site contact. So if it’s an actual seller of a property, or someone at a jurisdiction, someone in our office here, we’re located in Oklahoma City will actually reach out to them, let them know that our agent will be calling on behalf of whoever the client is. And so we kind of do a little bit of due diligence prior to them going out to make sure that the address that we’re going to is the right one, that the phone number that we have on file is the correct phone number. And then also to see if there’s any kind of red flags because you’ll you will get some pushback from people who don’t actually want anyone to come out and verify false information so that we kind of handle we have a little system going here on behalf of our customers that makes it easier for lookers.
Jason Hartman 31:50
Okay, good. So take us through the menu of services a little bit if you would, just so because I want the listeners to really understand I think a lot of our listeners are going to love this service. And, and really want to use it Robin, tell us a little bit more about the the menu of services. And if you can, the prices associated, of course, prices are subject to change without notice, we’re just talking about the prices at the time of recording here. But I think it would help if you give people an insight into this menu and the pricing for it.
Robin Smith 32:16
Well, thanks, I’ll be happy to, we obviously have the services that we offer them to the individual customer, so just an individual consumer. And we also have kind of an enterprise suite for our b2b clients. So they’re kind of two different. So I’ll start with just an individual consumer, where we can go out and, and really verify any kind of asset they’re wanting to purchase, or maybe they own property out of state may have a tenant move out, and they want us to go check on any kind of damage that the tenant may have incurred. While there, perhaps there was a storm, they want us to go and look and see if there was any storm damage. Or maybe we just need to meet with, say, act as a property manager in case there needs to be some kind of work performed a plumber or something like that, that needs access to the home, we can help them with them all of those types of things. So
Jason Hartman 33:06
Wow, amazing. So I was gonna ask you because, you know, I asked you before the question Robin of the overlap between a reporter and a looker. And then I was about to ask you, what’s the overlap between a home inspector and a looker? Obviously, a home inspector has, you know, much more in depth knowledge. But you know, Looker can take pictures, but now it’s the overlap between a looker and a property manager. Tell us about that.
Robin Smith 33:32
That’s true? Yeah, that’s true. And you know that the the common factor between all of those will be just the the basic, or the generic, simple items that each one of those could perform. So I would say just kind of a something that you feel like if you did have a brother in law, that you could call and ask, Hey, can you do these things? For me, that’s really kind of sums up everything that we’re comfortable providing services for
Jason Hartman 33:58
I think it’s funny that you keep mentioning in laws rather than
Robin Smith 34:02
Well, maybe I should just say friend. But a lot of people kind of kind of get that analogy. So that’s why I use that you’re right, though. But so those services start at just $69. And that’s really kind of 410 photos. We have, obviously, add ons that we have kind of a built, build your own report, customized data capture that we can also provide if you do want the video or any kind of FaceTime, real time call, we can do that as well. That’s, that’s something we do we have brushed surfaces available. Our typical turnaround time,
Jason Hartman 34:39
How much will that cost? The nice thing on FaceTime is you can have them point the camera as you’re talking to them and say, hey, look, you know, turn right, look over there. I want to see what’s there. Right? What’s the price of the FaceTime type service,
Robin Smith 34:50
it’s really going to depend on how much the customer wants us to to actual video while we’re there, some places when it’s very in depth and To reach cabinet, some people just want a simple walk through. So again, it would really be kind of based on the hours that we were there. But we typically tell someone to kind of expect on a FaceTime call around 150. That’s kind of a general price. But again, I would need someone to say, Hey, you know, I really only need you there for one hour, I really need you to do this. So, it again, it’s based on each. That’s why it’s custom. But, but we try to keep it inexpensive, where we can pay our lookers well, and make a small profit here, we really work on kind of quality quantity here. We do offer rush service, our typical turnaround time is three to five business days at the most. But we do have a rush service available in case someone needs something same day or second day. So we really help a lot of people with even vacation property, things like that.
Jason Hartman 35:54
Yeah, yeah. So you have some peace of mind to know that, hey, that property is still there. It hasn’t burned down yet. Nobody’s you know, hopefully, you don’t have squatters that moved in? Well, I’m not a fan of investing in vacation properties, by the way, just you know, to reiterate, for the record, I think, you know, year round rental properties, that’s what we like stable, simple stuff like that. But you know, can people order a look right from the mobile app, is that how it works, they do keep their credit card in within account. So it’s just really easy. It’s like a click of a button type stuff,
Robin Smith 36:21
That’s actually through our website, it’s just in, it’s super simple. It’s just we go look dot com, and people can place their order there, we don’t offer the mobile app for our customers yet, that’s something that we’ll be rolling out.
Jason Hartman 36:33
It’s just for our it’s for, it’s for our Looker, that’s a business to business or for your lookers only.
Robin Smith 36:41
We do have, everyone has their own dashboard. So they have like a history there. Anytime they need to go back and access any type of report that they’ve placed in the past, they can access that we hold that for about seven years. So they have all of that their all their information in their account. And like I said, we do have the b2b as well. So we provide small and large clients, these the commercial properties, same inspections, industrial properties, any type of really commercial property or residential occupancy inspections, courses, or, you know, a lot in that category. You’ve got on site merchant verification, there’s a ton, but we really can go to any kind of business and look for business use. And we have several different property reports for commercial properties.
Jason Hartman 37:30
Oh, fantastic, fantastic. Okay, so is there any place you can’t go? Like, for example, you know, if someone has a property in Timbuktu By the way, I think Timbuktu actually is a real place, I should look. But you know, if it’s really out of the way, you know, can you can you get a looker out there?
Robin Smith 37:49
We can and I’ll tell you how we do that. So a lot of times people will call us and I say, Hey, we have this property, it’s an Arizona, we’re not sure we think it’s here, they’ll send us some some maps or or some parcel numbers, that sort of thing. And it may be just, you know, miles and miles from any kind of civilization. In those kind of situations, a lot of times, we will ask for a research fee, if we have to actually kind of do some research to locate the exact area of the property. And then we may possibly have a travel fee, because we may not have a looker, or any kind of person that lives anywhere close that may need to travel there. But you know, and we’ve, we’ve got up on top of mountains, look at forestry equipment we’ve we’ve gone, you know, we we’ve probably gone all kinds of places, there’s sometimes you have to take a boat up into Canada and then come back down to an island in United States. And, of course, there would be a toll there a ferry fee in that case. So there’s not really anything that we haven’t done yet.
Jason Hartman 38:47
Tell me, what is your, the most expensive assignment you’ve had? The most expensive look. How much did that cost? To do it, you know, if someone has to take boats, planes, trains, planes, and automobiles to get?
Robin Smith 38:58
Well, we actually performed a very, very, very large solar panel report for a solar panel farm and it was an $8,000 report. That was our most expensive one. But we had to have our look or go out for several days. And we took hundreds and hundreds of photos, combing the property with when they had them on site contact with them and had to take a an ATV to different areas to take these pictures, just to make sure there wasn’t any kind of any kind of new site development that was being done there performed there or any kind of materials, anything that looked like there might be some sort of recent, any kind of construction. So it was really interesting for us to do that. And that was for of course, a large bank of ours that we do a lot of looks for. That was the most expensive.
Jason Hartman 39:48
Do you care to mention the price.
Robin Smith 39:49
Oh yeah. No, it was it was $8,000. It was very expensive. Yeah, but our average price is $89. That’s our average.
Jason Hartman 39:59
Starts at 69. Average is 89. Good. Good. Did you go through the the menu of services? Did you feel like you did that? I mean, I know you can’t price everything exactly, probably because some of these things are pretty unique. But just anything else you want to say that I didn’t ask you about all that? Or you didn’t get out?
Robin Smith 40:17
Well, I think that on the b2b, we have, you know, these commercial property reports. And typically, an interior exterior report is around $85. And a lot of people who are purchasing those type of properties for investment like those. So if someone is listening, and they do want a little bit more information than than what’s listed on our individual area, then then they would be to request that but whoever’s helping them would know that by the questions they were asking, but we’re pretty, we try to be efficient with our pricing. We want people to use this over and over. And again, it’d be a good experience for everyone and in toughly, help them out a lot.
Jason Hartman 40:55
Yeah, fantastic. Where do you see this going? I mean, are you going to go into any new areas? Or offer any new services in the future that you see coming? Or where do you Where do you see this market in the future of your business?
Robin Smith 41:07
Sure. So you know, we don’t just look at properties, obviously, our overall from a high level, we actually will be live with eBay Motors within the next couple of weeks and all the vehicle listings. So that’s very exciting for us, that’ll put us kind of in that, that big space. We do a lot of work for insurance companies, like you’d mentioned earlier. But it’s not just property that we look at, we look at, you know, autos, we pick up a lot of documents for financial companies and have them notarized because we have mobile notaries, obviously within our network. So we kind of see it going global, on just a larger scale. That’s that’s our whole focus. But we’re very committed to the auto property in the insurance industries. We do quite a bit of work there for b2b and enterprise clients. But I feel like as more people hear about us, my first business model, which is for the individual will definitely, you know, increase. So we’re excited about that
Jason Hartman 42:05
The business to consumer or b2c, just to give people a broader perspective, you do you know, insurance for cars, you do inspection for cars, like if someone wants to buy a used car from a distance or something like insurance adjuster, so you have some overlap in that market to I assume, maybe the adjuster isn’t very good. And the insurance company needs to send someone out to look or the customer, the insured needs to send another party out to look someone who’s neutral, right. So there’s a there’s a business there as well, right?
Robin Smith 42:35
Yeah, we actually. So we start, we started with our, you know, our eBay model, that independent, individual consumer, like you were talking about b2c, then we kind of organically grew to the b2b. And these other companies came to us that, hey, can you personalize these reports? And now we have these very large fortune 500 companies saying, Hey, can we actually use your agents on demand instead of our own employees to actually perform low complex tasks. And that’s kind of where we’re hitting that niche of really coming in as, like field assignment personnel for the insurance companies and in performing those types of tasks. So it’s pretty exciting. We’ve, we have about 67 employees here at my office internally. And like I said, we have over 20,000 lockers in our database. We don’t use all of our lockers right now. We use about 6500 of them on an ongoing basis, but we felt like that’ll grow. Which we have a nice database to choose from though.
Jason Hartman 43:36
Yeah. Good. And you’re in Oklahoma City, correct? Yes, sir. Yep. Good, good stuff. Well, the website is we go look.com. And, Robin, thank you so much for joining us appreciate this. This is such a great service for real estate investors. I think our listeners will like it a lot.
Robin Smith 43:50
Well, thank you, Jason. I really appreciate it. And if anyone has any questions, they can just give us a call. We’ll help him out.
Jason Hartman 43:55
Thank you so much. WeGoLook.com.
Robin Smith 43:58
Thank you.
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