Today’s episode focuses on our amazing digital future. Jason’s guest Professor Mark Skilton is a Professor of Practice and Information Systems at Warwick Business School. He is the author ofBuilding the Digital Enterprise: The Guide to Constructing Monetization Models Using Digital Technologies and other books and papers relating to digital ecosystems and architectures. He shares his expert opinion on the positive side of automation and digitization in future business models and how the real focus will be on expanding the customer experience through additional opportunities for engagement.
[1:13] Managing our language helps us to ‘relax” after dual live events.
[8:05] Self-management and managing property managers resources from the Phoenix event.
Professor Mark Skilton Guest Interview:
[10:13] A broad shift in automation and changing productivity will affect the entire dynamic of a marketplace.
[15:54] The key difference is living in digitization is creating more value in an existing space.
[20:54] Augmenting and customizing the space is the real opportunity of digitization and artificial intelligence.
[23:31] Prof. Mark Skilton on how to see the future of automation in a positive light.
[26:28] Understanding the role of future technologies in the business model of the future.
[29:08] How to contact Prof. Mark Skilton and/or Warwick Business School.
[34:05] It’s all about reimagining the customer journey lifecycle.
Mentioned in This Episode:
Guest: Professor Mark Skilton
iTunes: Stream Episode